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PROMOTIONAL
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TECHNICAL QUESTIONS

What type of promotions can I expect to see here?

We offer loads of variety in terms of promotions! Whether its deposit matches, promo codes, cashbacks, wagering offers, races, raffles, as well as combinations of all these promos, you’ll find them here. Very often we decide to go all out with a month-long themed campaign in the form of a mini-site, where you’ll be able to experience a creative and fun blend of some of the best offers and competitions around!

How do I set up an account with you guys?

Simply click on the Join Now button at the top right of the Home Page, fill in all required details and you’re good to go!

What kind of bonuses can I receive here?

Bonuses come in many forms but essentially, they are funds supplied to you by the casino to play casino games. Unlike real funds however, bonus funds cannot be withdrawn until you complete their wagering requirement, which will be listed in its terms and conditions.

Can you offer me a tailored cashback plan?

We most certainly can! Request to speak to our VIP team right away!

How old must I be to sign up?

The legal age to open an account with us may vary depending on where you live. We accept players who are at least 18 years of age, while players from Estonia must be at least 21.

What do I get for signing up?

Welcome offers can vary depending on where you live, however you’ll always find a great offer awaits! Our standard offer will set you up with double your bankroll! Find out more by clicking here.

What countries do you accept?

We currently accept players from all countries except the following: 


Afghanistan
Angola
American Samoa
Australia
Burkina Faso
Bahrain
Congo (Zaire)
Christmas Island
Algeria
Egypt
Spain
Ethiopia
France
Gabon
French Guinea
Gambia
Honk Kong
Haiti
Hungary
Iraq
Iran
Italy
Jordan
Kenya
Comoros
Korea (Democratic people's republic of North)
Kuwait
Lao People's Democratic Republic
Liberia
Libya
Monaco
Saint Martin (French Part)
Marshall Islands
Saint Martin (French Part)
Martinique
Mauritius
French Polynesia
Papua New Guinea
Pakistan
Saint Pierre and Miquelon
Palestinian Territory (occupied)
Singapore
Sierra Leone
Chad
French Southern Territories
Togo
Trinidad and Tobago
Uganda
United States (minor outlining islands)
United States
Saint Vincent and the Grenadines
Virgin Islands (U.S.)
Vanuatu
Yemen

Is the currency automatically chosen for me on my account?

You can select your preferred currency when registering an account. It won’t be possible to change your currency after you register, so make sure you are happy with your decision. If you made a mistake, please reach out to LiveChat for our Support team to assist.

Why isn’t my email address accepted?

Are you sure you haven’t signed up an account with us previously? This would mean your account is being marked as a duplicate but to be certain, head over to our Live Chat for help.

Why can’t I register an account?

We only accept one account per user, household, IP or PC so make sure that this is your first account and that no one in your household has already registered in the past. Of course, make sure your country is in our list of accepted countries too.

Do I get no-deposit Free Spins if I sign up?

Well that depends on how you found us. Some of our trusted partners may offer a no-deposit incentive for signing up an account with us.

Can I have more than one account?

Unfortunately that is not possible, as it will open up promotional abuse options. If you have an issue with your account and would like to request to have a new one, simply get in touch with our support team on LiveChat to discuss the options available.

Can people who live in the same household have multiple accounts?

Generally, we do not accept more than one account per household, but that doesn’t mean it isn’t possible. We may be able to make an exception so please inform us of your intentions beforehand via Live Chat and we will look into your request.

Can I share an account with a partner or a friend?

Sharing accounts or account information is not allowed or recommended. Please keep all account details personal as they are sensitive information that belong only to yourself.

Can I change the currency on my account?

This configuration change would not be possible on an account, so the only way this would be possible is to open a new account by informing one of our agents through LiveChat. They will run you through the process and deactivate your previous account.

I’ve forgotten my password, how can I log in?

No need to worry. You can use the Forgot Password function on the upper right part of the website. You may be asked a security question followed by further instructions to complete the process.

Can I change my account details?

Can I change my account details?

What is a factory RTP?

RTP stands for Return to Player and it will be displayed as a percentage next to each game. Simply put, the RTP shows how much a player can expect to return in the long term whilst playing the game in question. While it may not be in your interest to play very low RTP games, anything can happen in the short term, so in most cases the RTP isn’t a major determining factor for players when choosing games to play.

What is game volatility?

Game volatility simply refers to the amount of risk inherent to a specific game. It is used to describe the ratio as to how often and how much you can win when playing a particular game. While volatile games can present long dry spells with occasional big wins, games which have a low volatility would have pay-outs that are frequent but on the smaller side. Everyone has their own preference, which may be one of the two or even a nice balance which lies somewhere in the middle.

Why should I verify my account?

Verification is a simple process which proves that you are indeed the person you are claiming to be. Unfortunately, we will not be able to pay out withdrawals without your account being verified, so to avoid possible delays send in your documents as early as possible.

What documents do I need to send in to verify?

To verify your account, you will need to submit your photo-ID, Proof Address & Proof of Payment. You can learn more by following the on-screen instructions within the withdrawal window. And remember, your docs will always be safe in our care!

I’ve sent in my documents for verification, now what?

Here come your winnings! The verification process may take up to five days, but generally will be much quicker. Once complete we will contact you by email to inform you that you are now a verified player and your account will be marked as verified in your ‘My Account’ section.

How do I make a withdrawal?

Easy, just use the withdrawal tab which is available in the Cashier window. To access it, just hit the deposit button which will load up the cashier, then select the withdraw tab and follow the on-screen instructions.

How long does it take to verify my account?

The verification of your documents may take up to 5 days, which is why we always suggest that you send in your documents as early as possible. We will do everything possible to verify your documents in the shortest time possible to not leave you waiting needlessly.

I think I have an account on another of your casinos. Do I need to verify this one too?

Not always, but get in touch with our support team on LiveChat for them to check if your account is eligible for cross-verification. They will do their best to make the process as simple as possible for you.

I don’t have an ID or passport, so how do I verify my account?

Not to worry, however we generally will require a copy of your birth certificate in such rare cases. We will need a picture of you holding the certificate, with all four sides of the document clearly visible, as well as a separate copy of the document itself.

How do I provide a proof of address if I don’t receive bills through the post?

If you do not receive bills through the post we are more than happy to accept alternative documents to verify your address. These include the following:

  • Letters from your employer or wage slip
  • Government issued letters
  • Council tax letters
  • Court issued letters
  • DVLA issued letters

Kindly ensure that he documents have been issued within the last 3 months and that all four corners of the document are visible.

You may also submit downloadable PDF copies of your bills to verify your address should you have opted-out of receiving paper statements. Please note that screenshots of online bills are not acceptable therefore we will require the PDF file to verify your address.

My household documents are in my partner's name. Can I use them for verification?

Unfortunately, we require your documents to be in your name. We accept a variety of documents for verification, which include a mobile phone bill, bank statement, government letter, employer letter, payslip, etc. Most official documentation will do, so finding a suitable document should be easy. Always make sure that the document you provide is not older than three months.

Do I need to update my details if I change address?

Yes, you do. To change your account details, simply head over to the My Account section.

Can I change my account details?

Sure! You can edit account details in the My Account section. The details that cannot be changed will be greyed out, whilst you can change the other information at will.

What is a factory RTP?

RTP stands for Return to Player and it will be displayed as a percentage next to each game. Simply put, the RTP shows how much a player can expect to return in the long term whilst playing the game in question. While it may not be in your interest to play very low RTP games, anything can happen in the short term, so in most cases the RTP isn’t a major determining factor for players when choosing games to play.

What is game volatility?

Game volatility simply refers to the amount of risk inherent to a specific game. It is used to describe the ratio as to how often and how much you can win when playing a particular game. While volatile games can present long dry spells with occasional big wins, games which have a low volatility would have pay-outs that are frequent but on the smaller side. Everyone has their own preference, which may be one of the two or even a nice balance which lies somewhere in the middle.

Why should I verify my account?

Verification is a simple process which proves that you are indeed the person you are claiming to be. Unfortunately, we will not be able to pay out withdrawals without your account being verified, so to avoid possible delays send in your documents as early as possible.

What documents do I need to send in to verify?

To verify your account, you will need to submit your photo-ID, Proof Address & Proof of Payment. You can learn more by following the on-screen instructions within the withdrawal window. And remember, your docs will always be safe in our care!

I’ve sent in my documents for verification, now what?

Here come your winnings! The verification process may take up to five days, but generally will be much quicker. Once complete we will contact you by email to inform you that you are now a verified player and your account will be marked as verified in your ‘My Account’ section.

How do I make a withdrawal?

Easy, just use the withdrawal tab which is available in the Cashier window. To access it, just hit the deposit button which will load up the cashier, then select the withdraw tab and follow the on-screen instructions.

How long does it take to verify my account?

The verification of your documents may take up to 5 days, which is why we always suggest that you send in your documents as early as possible. We will do everything possible to verify your documents in the shortest time possible to not leave you waiting needlessly.

I don’t have an ID or passport, so how do I verify my account?>

Not to worry, however we generally will require a copy of your birth certificate in such rare cases. We will need a picture of you holding the certificate, with all four sides of the document clearly visible, as well as a separate copy of the document itself.

How do I provide a proof of address if I don’t receive bills through the post?

If you do not receive bills through the post we are more than happy to accept alternative documents to verify your address. These include the following:

  • Letters from your employer or wage slip
  • Government issued letters
  • Council tax letters
  • Court issued letters
  • DVLA issued letters

Kindly ensure that he documents have been issued within the last 3 months and that all four corners of the document are visible.

You may also submit downloadable PDF copies of your bills to verify your address should you have opted-out of receiving paper statements. Please note that screenshots of online bills are not acceptable therefore we will require the PDF file to verify your address.

My household documents are in my partner's name. Can I use them for verification?

Unfortunately, we require your documents to be in your name. We accept a variety of documents for verification, which include a mobile phone bill, bank statement, government letter, employer letter, payslip, etc. Most official documentation will do, so finding a suitable document should be easy. Always make sure that the document you provide is not older than three months.

What are bonuses and how do they work?

Bonuses come in many forms but essentially, they are funds supplied to you by the casino to play casino games. Unlike real funds however, bonus funds cannot be withdrawn until you complete their wagering requirement, which will be listed in its terms and conditions.

What is a wagering requirement?

A Wagering Requirement is a condition set to a bonus, which is required to be completed for the bonus funds to be converted to real funds. It is displayed as a multiplier of the bonus amount being awarded. For example, a €10 bonus with a x10 wagering requirement means that you will need to wager €100 using the bonus for the bonus to be converted to real funds. Once you do this successfully, the bonus balance at the time of completing the requirement will convert from bonus funds to real funds and you’re free to withdraw them or carry on playing.

How do I know if I have bonuses waiting for me?

We’ll tell you about it, which is why you should make sure to sign up to our mailing and SMS service!

How and when are bonus funds used?

Bonus funds will only be used if you do not have an active real funds balance in your account. If you have real funds, your real balance will always be used first and any winning hands will be credited back to your real balance. Once you only have a bonus balance in your account, your wagering will be taken from your bonus balance and wins will be credited directly back to it. To convert it to real funds, you’ll simply need to complete its applicable wagering requirement.

Can I withdraw my bonus funds?

You’ll need to complete the wagering requirement of your bonus to withdraw it. Check the terms and conditions of your bonus to learn the amount you need to wager to complete it. If you are using the bonus, you can track its progress in the bonus panel in game, or by accessing the promotions and bonuses section in your account.

Is there anything I should know about my bonus?

Always read the terms and conditions of your bonus to avoid potential disappointment. There may be applicable maximum bets allowed and game weights applicable for your bonus, so we recommend to always check the terms before playing.

I’m trying to use my bonus funds in-game but the funds aren’t there, what gives?

The game you are trying to play is most likely not applicable for the bonus you are trying to use. Check the terms of your bonus to learn more.

How much do I have left to wager on my bonus?

You can keep tabs of the wagering on your bonus by using the bonus panel in game, or by using the promotions and bonuses section of the website while logged in.

Can I get a free bonus?

That depends on your loyalty! We love to compensate loyal players with complimentary bonuses, so if you choose us as your go-to casino, we’ll be more than happy to keep the comps flowing. Rest assured that players who earn complimentary rewards will be approached by our experience managers to offer comps frequently.

What are Free Spins, and how do they work?"

Free Spins are just what they sound like – spins that are free! They will be tied to a particular game or games, and will have a fixed bet value. Once you complete the amount of free spins inside the applicable game, the amount you have won will then be credited to your bonus balance with a x30 bonus wagering requirement.

What are game weights and how do they work?

When using bonuses, you will have a set wagering requirement to complete to turn the bonus to real funds. However, not all games or game types will contribute toward the wagering requirement in the same way. Some games may contribute less than others, and these games will be displayed in a “game weight” table that is accompanied with the bonus.

Do you offer races?

We sure do! We run multiplier and wagering races from time to time, which may on ocassion not even require buy-ins. Keep an eye out the 'Bonuses & Promotions' section on your account to ensure you never miss out on the fun!

What are Cashback offers?

Cashbacks simply offer players a return on losses following sessions. These can be in the form of an agreed loyalty plan, or in the form of frequent cashback promotions that we offer on various games.

Where can I see all the promotions you are offering?

Log in to your account and promotions that are applicable to you will be displayed in the banner area as well as the Promotions & Bonuses section in your account. There are times you may also receive exclusive offers in your mailbox or through SMS, so make sure you whitelist both options!

How do I know if I’m participating in a promotion?

Simply hit the opt in button on the promotion to participate. Some offers may not require you to opt in, and this will be mentioned clearly in the description of the offer. To claim a deposit offer, simply select the offer in the cashier window and the bonus funds will be credited to your account immediately – which will be the cue that you’ve claimed the offer successfully.

Can you inform me about upcoming promos so I don’t miss them?

Sure, head over to your account settings and tick the marketing newsletter settings, which will activate your email and SMS.

Can you offer me a tailored cashback plan?

We most certainly can! Request to speak to our VIP team right away!

Do you have a loyalty program?

Yes, however it is currently a tailored program. Players who qualify will be contacted by our award-winning marketing team with an offer they simply cannot refuse! That doesn’t mean that players who do not yet qualify will be forgotten, as we are constantly releasing awesome promotions to compensate their loyalty too!

How do I get better rewards?

Our promotions are tiered, which means the higher tiers generally trigger better rewards. In terms of VIP loyalty, this would be tied to your minimum weekly wagering amount, with the more you wager, the better the rewards!

How do I deposit?

Depositing is simple. Make sure you are logged in and just hit the Deposit button in the top right corner. If you are eligible for any deposit bonuses you’ll be able to select them here. Then, select the payment method of your choice and insert the details relevant to each field and hit deposit. The funds will then be credited to your account and you can start playing for real.

Will I be charged when I deposit to the casino?

Charges may apply depending on your country or payment method chosen. Currently however, we do not apply any charges to deposits.

Can I use another person’s payment account to make a deposit?

Unfortunately, this is not possible. It is very important that any deposits you make to the casino are done so using a payment method that is in your own name.

Why are my deposits suddenly failing when they’ve been working before?

Are you sure you have sufficient funds in your account to cover the deposit you are attempting to make? There’s also a possibility that you have limits set on your account or your amount doesn’t sufficiently match requirements set by the casino. There may be other reasons why you cannot complete your deposit, so get in contact with us on LiveChat to investigate further if you need some help.

How do I withdraw?

Simply head to the cashier window by clicking Deposit, then click on the Withdraw tab and follow the instructions set out there.

How long will it take until I receive my funds?

That depends on which payment method you choose and whether you are already a verified player. We will process credit card and bank transfers immediately, however there is a 3-5 day processing time on your bank’s side which would be beyond our control. E-Wallet withdrawals will be received in your wallet instantly if you are a verified player.

I’m trying to withdraw to a payment method but the funds are being sent to a different one. Why is that?

We will always try to process your withdrawals to the payment method of your preference, however this may not always be possible. There are times when you may be required to cover the deposits made across your depositing methods; in such cases our payments team will be more than happy to guide you through.

Why is my withdrawal being split across multiple payment methods?

This would be to cover your deposits made across your deposits for each payment method used on your account.

What happens to my bonus if I try to withdraw?

Different bonuses have different terms, so always be sure to read the terms for the specific bonus you have in your account. A general rule of thumb would be that deposit match bonuses will be forfeited while other types of bonuses will not. Don’t worry though, you’ll be prompted to accept before a bonus can be forfeited by you.

Do I have to wager my deposit before I try to withdraw?

For security reasons, we generally require deposits must be wagered a minimum of 2x prior to requesting to withdraw the funds, but in rare cases this may increase at casino discretion depending on the case.

My account is verified but I still can’t withdraw. Why is that?

Have you deposited using a new payment method? Don’t forget that you’ll need to verify it! Send in your relevant KYC docs for the payment method prior and re-request your withdrawal. Once verified, you’re good to go.

Are there any charges applicable when I withdraw?

Like deposits, we are happy to allow free of charge withdrawals at our casino! However, this may change according to country and payment method chosen, but you will be informed if this is the case.

Do you process withdrawals around the clock?

Withdrawals are processed everyday between 08:00CET and 00:00CET, so you’re covered throughout most of the day.

What payment methods do you have?

Plenty! Neteller, Skrill, EcoPayz, Webmoney, Paysafe, Zimpler, various pre-paid card options, as well as all major credit cards are accepted.

My favourite payment method isn’t listed on your site. Can I request it?

You sure can! We are continuously adding new options to allow our players to transact using their favourite payment methods, so if you have a request, let us know and we will do our best to set it up soon.

How do I set limits?

Head over to the Bet Responsibly section under ‘My Account’ and scroll down until you find the limit you are looking for. Then, select the limit of your choice, insert the amount/time duration, limit type and set your limit. That’s it, you’re good to go!

What kind of limits can I set?

We take safety very seriously here. To make sure you’re protected at all times, we’ve made sure you have various options to secure your account. These include deposit limits, session time limits, wagering limits, as well as loss limits.

How do I change limits?

There may be times when you would like to change your assigned limit for any specific reason. To do so, simply insert the new amount/time in the relevant field of the limit you would like to change. For safety reasons, you will be able to make limits more secure instantly, but relaxing a limit will require a 7-day cooling off before the new limit takes effect.

Would I be able to reopen my account?

This depends on the end date of the exclusion that you have selected. Once the exclusion has ended, contact us via Live Chat or [email protected] and we can guide you on how to reactivate your account.

Can I just take a break instead?

Certainly! Just head over to the Bet Responsibly section under ‘My Account’ and use the ‘Take a Break’ option, along with your duration of choice. We sure will miss you and would be happy to welcome you back when you’re happy to return!

How do I close my account?

This can be done by clicking on My Account – Bet Responsibly. Scroll down to the bottom of the page and select the option to take a break or exclude entirely. If your decision to take such a measure is due to your dissatisfaction with the service we have offered you, do let us know beforehand so we can try make things right before such a drastic measure.

I think I may have a gambling problem, what should I do?

Our trained personnel are on standby to guide you through the process of identifying gambling problems and taking immediate action to protect your safety. We have even set up an online page for you to refer to, should you feel gambling is becoming an issue -https://betatcasino.com/en/bet-responsible

If you have any further questions and need a helping hand, we welcome you to have a chat with our support staff.

How can I get in touch with you?

Many ways! The easiest would be to just grab one of our friendly support agents on LiveChat, or by sending an email to [email protected]

Somebody used my account without my authorization. Can you help?

Yes, we can. Please get in touch with us immediately through LiveChat or email and we will investigate immediately. You may be asked to provide documents to verify your identity during this process, so have them handy.

Can you remove my data from your website?

We are required by law to hold certain information for a certain amount of time, however this will be for record keeping purposes only. This information would include KYC documentation, gameplay statistics and system relevant information.

How is my data protected?

We will protect your personal data in line with all applicable data protection laws and regulations which we are duty bound to do with our license obligations.

Is my money safe here?

Most definitely. We are a fully licensed and regulated casino which means all legal obligations to ensure the protection of your funds are met with utmost diligence.

What games can I play here?

Simply put, the best games! We take pride in offering some of the best online casino content around, such as Netent and Microgaming!

Why can’t I find the game I’m looking for?

Different game providers have different jurisdictional restrictions. This means some games providers, or even certain games of providers may not be available in your region, which is most likely why you cannot see it.

What game providers do you have?

We currently offer our players Netent, Play N' Go and Microgaming content, but we are continually on the lookout for new exciting content.

Do I have to download anything to play?

Nope. Whether you like to play on your mobile or prefer to use your desktop, all you need to do to enjoy awesome casino action is visit the website using your preferred internet browser and log in!

Can I play games for free?

You sure can! Simply use the “Play for Fun” before logging in and all gameplay won’t involve real monies.

Do you support mobile and tablet?

Yes, we do. The website supports all types of mobile and Android devices. Should your experience using a device be less than satisfactory, please get in touch with us.

What’s the best browser to use?

We recommend Google Chrome as your safest bet for a great experience at BETAT Casino.

Do you have an app?

Not right now, but this is in the works!

I’m getting an error when I try to open a game, can you help?

To help us get to the bottom of the issue it would help us greatly if you could provide us with the error code, game being played and screenshot of the issue. You may include all these during your session within LiveChat, where our support agents will be able to assist.

I got kicked out of the game in the middle of a round, so what now?

Not to worry. When you manage to log back in, the game will resume from where you left off. If you still experience issues visit our dedicated Team on LiveChat.

Games feel lagged today, why is that?

Slow spins may be the result of a poor internet connection. If you are certain that this is not the case we kindly ask you to approach us via Live Chat. Alternatively, our website or game providers might be experiencing some technical issues which should be resolved shortly.

You say you have a game provider, but I cannot seem to find it in the games list.

Please check with our Support team on Live Chat to confirm this. Some games are not available in certain countries due to licencing restrictions.

I won but my winnings weren’t credited to my balance. Where’s my money?

Don’t panic! Did you quit the game session before the round completed? If so, load up the game again to complete the round. You could also be using free spins, by which you need to finish the full amount of free spins for your winnings to be credited to your balance. If this is not the case, visit us on LiveChat to have a look for you.

Where are my Free Spins?

Registration free spins are only available if you sign up through certain trusted affiliate websites but only certain countries are eligible to receive these type of promotions, such as UK, Ireland, Germany, Finland, Norway, Sweden, Netherlands, Australia and New Zealand. If you are referring to promotional free spins that you claimed on the casino, please contact Live Chat citing the name of the Promotion.

I had a bonus in my account but its disappeared all by itself. Where’s the money gone?

You’ve either converted your bonus to real funds or its been forfeited in some manner. If it has been converted to real funds, you will find it in your real balance, while it is lost if you forfeited it or it has expired.

I’ve used a promo code but have not been credited the offer. Am I doing something wrong?

It could be that you inserted the incorrect code or the promotion has expired. When inserting a promo code you will be notified if you meet the criteria to receive the offer. Always make sure you are depositing the correct amount to be eligible for the Promo code selected. Once you deposit using the correct parameters, the free spins should be waiting in-game on the applicable game for the offer. Contact a friendly support agent on LiveChat if this is not the case.

Why are my deposits suddenly failing when they’ve been working before?

Are you sure you have sufficient funds in your account to cover the deposit you are attempting to make? There’s also a possibility that you have limits set on your account or your amount doesn’t sufficiently match requirements set by the casino. There may be other reasons why you cannot complete your deposit, so get in contact with us on LiveChat to investigate further if you need some help.